Solved

METRE READING GAS


I have tried both on the phone app and my laptop to provide meter reading as requested as a new customer . There has been no problem with the electricity reading however it is not accepting a 5 digit gas reading? Message reads'Looks like too many numbers'. It is a digital reading and I always provided 5 digits when reading meter for previous provider
I have two days before the switch over - can anyone help?
icon

Best answer by woz 26 June 2020, 15:17

hmmm...is your meter in cubic metres or cubic feet?
I've not seen this one before, can you go to help and support in app or online when logged in , ask a question (wattbot) type message the team and ask PP to check this for you.
Also by chance have you received any email from PP asking for a photo of your meter showing the serial, it simply may not be reconciled to the account yet.
Don't panic I'm sure it will be sorted also take a photo of the meter anyway and attach it to your wattbot message above.
JCHT;56942:
I have tried both on the phone app and my laptop to provide meter reading as requested as a new customer . There has been no problem with the electricity reading however it is not accepting a 5 digit gas reading? Message reads'Looks like too many numbers'. It is a digital reading and I always provided 5 digits when reading meter for previous provider
I have two days before the switch over - can anyone help?
View original

25 replies

Userlevel 7
Badge +11
hmmm...is your meter in cubic metres or cubic feet?
I've not seen this one before, can you go to help and support in app or online when logged in , ask a question (wattbot) type message the team and ask PP to check this for you.
Also by chance have you received any email from PP asking for a photo of your meter showing the serial, it simply may not be reconciled to the account yet.
Don't panic I'm sure it will be sorted also take a photo of the meter anyway and attach it to your wattbot message above.
JCHT;56942:
I have tried both on the phone app and my laptop to provide meter reading as requested as a new customer . There has been no problem with the electricity reading however it is not accepting a 5 digit gas reading? Message reads'Looks like too many numbers'. It is a digital reading and I always provided 5 digits when reading meter for previous provider
I have two days before the switch over - can anyone help?
Thanks Woz.
​​​​​​​Its in cubic m
I've put in last 4 digits which system is accepting and also sent a photo . In addition i've sent readings to current provider so hopefully between them they can resolve problem.
Userlevel 7
Badge +11
hi @JCHT
Thanks for the reply. It's appreciated. Let us know what happens?
Is the first digit a zero by any chance?
JCHT;57007:
Thanks Woz.
​​​​​​​Its in cubic m
I've put in last 4 digits which system is accepting and also sent a photo . In addition i've sent readings to current provider so hopefully between them they can resolve problem.

Hi my new meters readings electric 

 

Gas meters readings 

Userlevel 7
Badge +8

Hi @Muhammad imran ,

I think I see the problem. You are trying to enter the kWh reading as shown in the photo, you should enter the m3 reading. It will be an option if you scroll through the screens.

Sorry just noticed that photo is electric meter, and not even related to original post. Too early and not enough coffee.

I'll go back to sleep now 

Wow, these Smart meters don’t live to their names. Way too complicated and designed by geeks without concern for usability. I mean “press 9” - wtf?

Maybe I need my coffee to calm down. Bad design riles me! 😤

Hi my gas meters readings 

Hi my Electric meters readings 

Userlevel 7
Badge +11

@Muhammad imran 

hi muhammad and welcome to the community.

you need to enter your readings in the app or online (when logged in), not in the community.

Is there a reason you’ve posted them here?

 

 

Gas meters readings 

Electric meters readings 

Hi @Muhammad imran 

The Community is separate to your energy account - to enter your meter readings, please head to your Pure Planet app, or log in at purepla.net, and select ‘send a meter reading’. 

Posting your readings on the Community won’t add them to your account. 

I’ve also replied to your direct message with your readings about this :thumbsup:

We also have more info on how to send your readings in our FAQs which may help :slight_smile: .

 

 

 

I love this thread. 😅 

 

 

Userlevel 7
Badge +11

I love this thread. 😅 

 

It would seem you aren’t alone, so does @Muhammad imran 

@Marc  or @Nataly 

It may be sensible to lock this thread so that @Muhammad imran stops posting his meter details in here?
Additionally, assuming I’m correct in this, perhaps someone could explain to @Muhammad imran in a personal message that posting here is not going to stop him getting estimated statements - he doesn’t appear to be paying any heed to messages in the thread?

Just my tuppence worth’s


Gwyndy

On the off chance that I’m wrong, I will leave this for @Muhammad imran 
 

 

 

 

Hi @Muhammad imran 

The Community is separate to your energy account - to enter your meter readings, please head to your Pure Planet app, or log in at purepla.net, and select ‘send a meter reading’. 

Posting your readings on the Community won’t add them to your account. 

I’ve also replied to your direct message with your readings about this :thumbsup:

We also have more info on how to send your readings in our FAQs which may help :slight_smile: .

Hey @Muhammad imran 

Please don’t post your monthly readings in the Community - they won’t be loaded on your account. 

You need to log in to your Pure Planet app, or log in at purepla.net, and enter your readings there. 

That means they’ll be used on your statements. 

I’ve also sent you messages to explain this further - I hope they help. 

 

Userlevel 7
Badge +10

😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂

Userlevel 7
Badge +11

@Muhammad imran 

I’m sensing there’s a problem here….

Muhammad this is not the correct place for readings. You need to log in and submit it in your account.
My thoughts Since you did not answer the previous answers, it could be a language problem. My apologies if this is not the case.
Answer please?
I do not work for Pure Planet

 

30 units in a day. Toasty.

Reply