Please can you help? My meter was replaced by Southern Gas Networks (SGN) on 25 August (as part of a general upgrade in our road). The meter reading is, of course, now different from when I joined Pure Planet. When I provide my reading to Pure Planet it says - of course - it is incorrect and is continuning estimating based on the old reading track. SGN said they would notify my provider of the change - but this doesn’t seem to have happened, or at least have filtered through to my account. I have a record of the reading at changeover. Please advise how we can re-set the reading process. Many thanks.
Best answer by stephenrand
Someone had the same issue a few months back
Looks as if you need to contact Pure Planet and explain the situation. Go to Wattbot and put 'message the team' in the question box and then explain what's happened.
Hope you get it sorted quickly