Meter readings and smart phone app

  • 29 January 2018
  • 1 reply
  • 22 views

Hi, I have just joined and want to post my initial meter readings, however my new android phone is blocking my btinternet email address for some reason.
Can I post them from a laptop?
Pure Planet seems to assume everyone has a working smart phone.
It is very frustrating not being able to call and speak to a human!

1 reply

Hi @Bongo62 Great news, and welcome!
What Android phone are you using? Here is some info in the community's knowledge hub about sending meter readings which you may find helpful. Sorry to hear that you're frustrated. If you're still having trouble sending the readings let me know here, we'll get this sorted.

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