Can anyone tell me why, when I input accurate meter reading on the correct day of the month, my energy bills are calculated using a higher ESTIMATED" reading?
This results in a higher bill to pay and I may as well not take the trouble to submit readings in the first place. Also, it is galling that these over-payments are being demanded when I am two months usage in credit!
What I want is for PP to refund my credit balance £276 - and to use the readings I submit for bill calculation. Is that too much to ask?
Trustpilot review will be my next port of call.
Best answer by Angelabikerbabe
For example, If you submit them 2 days before your payment date, PP will estimate the usage for the last 3 days, but use your readings for the rest of the month.
When PP request my readings , I don't send my readings until the last day possible. Eg. PP say they need them by 1st, I send mine 31st. And mine are not being estimated.
However, when you submit your next ones, previous ones will be adjusted.
you should always be in credit by roughly 1 months DD at any time.
So if you're way over that in credit, you can ask PP to review and potentially refund the extra.
You need to send your message to the team directly via Wattbot.
if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
Then you need to type in 'message the team'
then you can send them your message. Might take a couple of days to get back to you, but they will.