Best answer by woz
Firstly and most importantly are you logged in?
If so you should see a person icon top right with the words log out next to it.
To the left of that a pink button "Go to account" click that
Top right 3 horizontal lines, (you may already see that if so you are logged in) click on that, drop down menu send a meter reading.
What happens when you click on that?
Some screenshots in post below, please post back if you are still having problems.
Having recently joined PP and being away on holiday when final/opening readings were required, i have returned home and am trying to submit my readings now. Had no problem with my previous supplier who's website is straight forward, and I have never had any problem understanding, but I am beginning to wonder if I have made a big mistake in switching to PP as I am wasting a lot of time going round in circles trying to find out how to submit my readings on the website. I admit that I am an older person who is not really into apps. but I don't consider myself to be totally stupid and feel that I should be able to follow instructions on a website, however, when asking how to submit one off meter readings the website directs me to the menu where there is a meter reading option. Unfortunately, I can't even find the menu option on the home page and am getting very frustrated. I have never come across such a complicated system which does not appear to allow you to talk to an actual human being but if i don't get help soon I think I will be switching again in the near future. Hope this counts as a number of questions?