Can anyone explain why when I submit a meter reading for gas and electric on the specified dates required does my bill and payments always go with Pure Planet’s estimated reading a couple of days later, which surprisingly, is a tad higher??
Best answer by Mavis1
Hopefully this will help and be a bit clearer for you.
10th of the month email arrives asking for meter reading. So you enter requested reading.
12th of the month statement turns up by email with an estimated reading.
What happens is the reading given on the 10th has 2 days usage added to it taking your reading upto the 12th and this shows as the estimated part of the statement.
Importantly the reading you gave on the 10th will show on your statement. And the amout of the DD payment will not alter.
Change dates used to suit your needs they are only examples.