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Meter readings


Hi sorry to say but when entering my meter readings I noticed that I had previously put the electric meter reading into the gas meter section and the gas into the electric !!!!
The meter readings are in the correct section today
Does anything need to happen?
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Best answer by Nataly 2 July 2019, 12:52

Hey @Db150660

Just FYI I've merged your posts into one place, to avoid duplicates as this can get confusing for other Members 🆙
@Jon1's advice is spot on :raisinghands:

You can get in touch with the team by tapping 'help' > 'Ask WattBot' in your account. If your readings aren't corrected on your statement you can let the team know they'd been entered the wrong way round, and they'll be able to correct this for you.
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Hi Db150660

If you have updated your readings to the correct figures then all should be ok, just keep an eye on your next statement to make sure its ok.
guys..
this is becoming a nightmare - I have a problem

I put in my meter reads - electric into electric read - gas into the gas read - pictures of meter readings attached

However
as you will know - you see the last reading you put in when updating your readings - so and I noticed I had put in my previous meter reading the wrong way round!
I had previously put the gas meter reading into the electric and electric meter reading into the gas

​Can that be sorted ...
although can talk in the community section- I can't find any contact details with pure plant
Its like nobody in pure plant communicates!!
can someone help?
David
Hey @Db150660

Just FYI I've merged your posts into one place, to avoid duplicates as this can get confusing for other Members 🆙
@Jon1's advice is spot on :raisinghands:

You can get in touch with the team by tapping 'help' > 'Ask WattBot' in your account. If your readings aren't corrected on your statement you can let the team know they'd been entered the wrong way round, and they'll be able to correct this for you.

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