Tried signing on using my partner's phone but all they did was send a link asking me to open it on my phone...
Best answer by GabrieL
All makes sense until this step:
However, when I tried to log into the app on my partner's phone, it asked me to check my emails as an additional security check, rather than enter my password.
Our account verification system is not password based, instead we use email verification, which we find more secure and convenient.
Now, what happens after that it's not something I've seen before. I've tried the same thing from a friend's phone and it all works – I also tried forwarding the email.
Maybe you have already done so, but could you please confirm your partner has the Pure Planet app installed in his Phone?
Many thanks. Good news is we already have your meter!