I need to move my supply from the back wall of the property to a side wall. UK Power networks couldn’t be more helpful, and have given me a site visit date, estimate and time to completion of the works all within 24 hours, which is impressive. Now I need to get PP to attend on the afternoon of the day that UKPN have carried out the move, and they warn me that if they have to move the date once I’ve agreed it with them, I get to pay an admin fee and go back to the end of the queue. So I need PP to be just as quick and straightforward. Has anybody had any experience of doing this with PP? So far I’ve tried asking the question on the Wattbot bit of the app, and just get a continued and rather tiresome ‘Error - can’t send this message’, so failed at the first hurdle. I need to set a date within the next four weeks, so I can’t really wait two weeks for an answer. Any clues anybody?
Best answer by Gwyndy
Did you follow the instructions here?