How do I get into my messages I can’t for them on the app ?
Best answer by woz 18 August 2021, 15:43
when logged in (don’t log out by the way) go to Help (at the bottom)>Ask a question.
Your replies from customer services should be there.
It is most odd but you need to go into the app and actually got to Ask a Question even though you are not and therein will be any reply messages. Don’t worry, you are not alone, I could not work it out first time I had raised a query. “Ask a Question” also means “Read a Reply”!!!
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
We need 'Necessary' cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.