Lost electricity in a power cut? What to do in an emergency

  • 5 February 2018
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  • Community Manager
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In the event of bad weather, homes can occasionally lose power. Do not panic - here is what to do


If you have a power cut the first thing to do is check your fuse box or consumer unit, to see if any switches have been tripped.

If one or more of the trip switches keep flicking back to the 'off' position, then the appliance may be faulty. If you can't identify the faulty appliance, you will need to contact an electrician.

Also, check the street lights outside and your neighbours' houses, to see if it really is a power cut, or if it's an issue inside your home.

You may not know this, but don’t contact your energy supplier during a power cut. That’s because they’re responsible for selling the electricity but not maintaining the power lines.

What you need to do is call 105, or go to www.PowerCut105.com where you will be prompted to report the outage.

If you are a Priority Services Register member, please mention this when calling 105.

If it is a confirmed power cut:
- Switch off all electrical appliances that shouldn’t be left unattended, ready for when the power comes back on
- Leave a light on so you know when the power outage has been resolved
- Check to see if your neighbours are okay
- Wrap up warm


If you smell gas, or think there may be a gas leak, call the National Gas Emergency Service on 0800 111 999. Advise them you want to report a suspected gas leak. They will guide you from there.
- Don't Smoke
- Don't light matches or cigarette lighters
- Don't switch lights or any other electrical appliances on or off
- Put out any naked flames, such as candles
- Open all doors and windows
- Turn off your gas supply at the meter, if it is safe for you to do so. Leave this off until you're sure it's safe to turn on.

Tips for staying safe during a power cut

Make sure you have access to torches and blankets

If you live somewhere that has frequent power cuts, plan ahead by preparing a power cut kit. This should include torches, spare batteries, blankets, water, a battery-powered radio.

If you have medical equipment at home, make sure this has a battery back-up. You could also use power surge plugs to protect vital equipment

Keep your computer backed up

During a power cut, make sure your neighbours, especially those who are vulnerable, are OK.

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