I have just switched to Pure Planet when I moved into our new house in Dec 2020. The transfer was confirmed approx 1 week ago. We have just lifted a carpet in the hallway to find a thick earthing cable running across the doorway which is connected to the electricity meter and runs into a wall and seems to connect to the outside gas meter thereafter. It is now a trip hazard and two of us in our house have already clipped it and we feel it is unsafe and needs to be looked at.
I have spoken to a private electrician and they have refused to deal with it as it is connected directly to the meter. I have spoken to another electrician (in the family) and they advised to speak to my actual electricity supplier. I called UK Power Network and their manager told me that the electricity supplier (i.e. in this case Pure Planet) are responsible for the cables coming out of the meter if it is inside the property.
It sounds to me like they are just fobbing me off, but obviously I want to ask in the first place. I’m going to raise it with Ofgem if I can’t get any assistance because it can’t stay as it is and no one (currently) wants to help. Any advice would be appreciated.