I applied to switch to a new Pure Planet account this week. I am frustrated at the difficulty I am experiencing particularly with regards to logging in. On the PP Home page there is a tab to 'Go to account'. When I click on this it displays a page prompting me for my email address. After inputting my email address I am informed that an email login link will be sent to it. I have done this now many times and it takes several minutes for the PP email to arrive at my end - this communication is appallingly slow.
After clicking on the supplied email link it appears that I do get connected to my account. I know it is early days but there is very little information related to the tab options. The 'help' option does not display any help information whatsoever - how frustrating. Is this the standard method of logging in?
Most other sites have a simple username and password arrangement, I do not see it on the 'Home' page. Similarly I would expect to be able to edit my profile using my PC browser, allowing changes to be made to username and password etc. I think I can see this function on the PP Community site so why not on the PP Home page?
As for Wattbot help - it doesn't appear to seen anywhere. I can't be the only one experiencing these problems and I believe I am moderately tech savvy. So far, I am less than impressed. I very much hope this is not a portent for doing business with PP.