I do not want to be with this company and want to change asap! This has been going on months. Yes i have your app and nonit doenst work it says setting things up for 3 months now...what is this company. And to not have any phone numbers where i can actually speak to someone just some stupid computer to type to...
Best answer by MrSmart
One thing that needs to be brought to your attention is that you will owe Pure Planet an amount from when you moved in to when the new supplier takes over so you will need to set up an account with PP. This may also be what EDF are talking about when they told you they "can't contact PP" - this is very bad communication, as others have mentioned, because they do not need to contact the other supplier.
Having said that, the switching process involves the losing supplier (in this case PP) receiving notification that the supply is due to leave them and if PP are not aware that a new occupier has become responsible they may raise an objection, perhaps due to debt from the previous occupier. It is therefore imperative that you inform the supplier you inherit when moving into a property so that you can pay for energy you have used and then switch smoothly away if that's what you wish.
Messaging the team via Wattbot will get you further assistance from the Pure Planet team.