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Issue entering meter readings

  • 19 October 2017
  • 5 replies
  • 76 views
D
Hi, I have downloaded the new app and when entering meter readings it firsts asks for the electricity, then it asks for a reading (does not say gas). Then there is no way to submit the readings. Help!
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Best answer by GabrieL 19 October 2017, 17:26

@DavidE and @Coolhand. I think I know what's happening.

I'm under the impression you are on the previous version of the app. Could you please look for Pure Planet on your App Store and see if there's a new update available?

If so please upgrade your Pure Planet app and try again. That should fix it.

Let me know if that helps.
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5 replies

GabrieL
Hi @DavidE,

Good to see you in the Pure Planet Community. If you don't mind let me ask you a couple if questions.

Are you able to type and submit the electricity reading?

The second screen, the one asking for a second reading? What happens there? Is there at least a text box to type in?

Thanks. I'm sure we'll get to the bottom of it!
C
Hi GabrieL, I have exactly the same issue. I am able to type in numbers, but can't submit anything. On the second page I can also write in numbers but not submit anything
GabrieL
@DavidE and @Coolhand. I think I know what's happening.

I'm under the impression you are on the previous version of the app. Could you please look for Pure Planet on your App Store and see if there's a new update available?

If so please upgrade your Pure Planet app and try again. That should fix it.

Let me know if that helps.
C
Thanks, that worked for me,
Luke
GabrieL
Nice one. It's meant to be quick and smooth, but some were experiencing issues with the previous version of the app.

Let's hope it also does the trick for @DavidE.

Thanks for confirming, Luke.

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