Is anyone else having the same problem that I am having in attempting to get a simple thing like an isolator switch fitted ? I cannot believe the time it has taken - currently 7 weeks, during which time I’ve paid for the service but still not received any contact from the subcontractor. WattBot just reassures me that I’ll hear from them when they have availability !
Best answer by Marc
Welcome to the community! Thanks for posting.
I’ve flagged this with our Member services team. They’ve been chatting with you via WattBot for a few weeks. Looks like this delay is due to the backlog of work our metering partners Magnum Utlities are facing at the moment. Many months of appointments had to be postponed in the Covid-19 national lockdown.
I’ve flagged this with the team and see if they can give Magnum a nudge