Solved

Is Wattbot down?

  • 17 September 2019
  • 2 replies
  • 201 views

Userlevel 5
Badge
Is Wattbot down right now (Tues morning 17-Sep)?

I'm trying to message the team, but get no response from Wattbot other than that the message was delivered. Even just asking a general question (e.g. 'I need to send a reading') gets no response. I used to get a generic reply from Wattbot for every query.
icon

Best answer by Nataly 17 September 2019, 13:14

Morning @schase

As far as we can see WattBot is working as normal - when you already have an ongoing chat with our Member Services team then WattBot wouldn't be replying to you, as (effectively) your messages are being sent to the team, not to him.

Your latest replies will be picked up by one of our team and they'll get back to you within 1 working day🆙

If they resolve your issue, they'll let you know your chat with them has been closed and you'll be back with WattBot, who'll answer your questions e.g. about sending readings again :o

Does that make sense?😕
View original

2 replies

Morning @schase

As far as we can see WattBot is working as normal - when you already have an ongoing chat with our Member Services team then WattBot wouldn't be replying to you, as (effectively) your messages are being sent to the team, not to him.

Your latest replies will be picked up by one of our team and they'll get back to you within 1 working day🆙

If they resolve your issue, they'll let you know your chat with them has been closed and you'll be back with WattBot, who'll answer your questions e.g. about sending readings again :o

Does that make sense?😕
Userlevel 5
Badge
I can see why an unclosed chat might be the problem. The team should have closed the chat from several days ago.

I'm going to flag this as an issue in the Ideas board: you can't ask Wattbot generic questions if a chat with the team is still open. I'm also going to suggest that there be time/date stamps on all Wattbot/team queries and replies.

​Scott

Reply