Hello everyone. I need to contact someone from PP as I haven't yet received back the outstanding credit amount (around £200) there was in my account when I switched provider, back in October 2021. I switched away a week/ten days before it was taken over by Shell power and unfortunately seem to have been left in a limbo. Although the final bill shows my account is in credit MY new provider says it is PP or shell that are supposed to issue the refund, but shell won't recognise me as a customer as my switching request dated before they took over…
Has anyone found themselves in a similar situation?
any advice on whom to contact for resolving this matter