I’m trying to switch but keep getting invalid telephone no when trying to confirm my details during the switch. Is their a special format that I should use
Best answer by CotswoldJohn
Hi Toby - I've exchanged emails with your help desk - in case any other reader is following this, I muddied the water by giving the wrong email address so probably was beginning a "cold" application. I'm not sure how that could happen since I started from a link in an email from you - maybe the registration asked for the email address to be re-input. Then, as you guessed, I had given a landline number to the switching agent (EnergyHelpline); that was preloaded into the field on the "confirm your details" screen but was rejected when I returned that screen, but when I changed it to a mobile number that was rejected too. I can't be clear at what stage I reached that display - I seemed to get back to it by several routes!
I'll try to complete the switch when I've allowed a little time for the details already held to be sorted out, and will post here if all is ok.