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I need PP to send my old supplier my start readings as they keep hitting me for more money.


How do I contact PP? There is no email or phone number?
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Best answer by woz 10 May 2019, 18:49

hi confalz

how long have you been on supply?
​It can take up to 6 weeks for previous supplier to finalise, during which time your previous supplier will continue tio take dd's unless you're in good credit and ask them to reduce or stop taking it.
Readings have to be verified by a 3rd party, this is not a PP issue, it's all suppliers.
Contact as answered, is by typing "message the team" in help in the app.
I have no doubt that PP have sent your readings, you should comminicate with the previous supplier and ask for the dd to be reduced/suspended (don't cancel or they won't be able to refund if you're due a refund)

I can't condone violence, they certainly shouldn't be hitting you...

Conalfz;29100:
How do I contact PP? There is no email or phone number?
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5 replies

Userlevel 7
Badge +9
Hi Conalfz,

Welcome to the community.


PP are an APP based company without a call centre, but have lots of tools to assist us to manage our accounts. As in this community forum, the FaQ's and wattBott responding with pre programmed answers acting as a Robot service, or to contact a team member follow this method:

Open the APP
Open Help
Open Ask wattBot
First type: "Message the Team" and post your concerns
Response within 2 days but factor in the weekend
Don't forget to look back at wattBot for the PP the team members response...

All the best
Userlevel 7
Badge +10
hi confalz

how long have you been on supply?
​It can take up to 6 weeks for previous supplier to finalise, during which time your previous supplier will continue tio take dd's unless you're in good credit and ask them to reduce or stop taking it.
Readings have to be verified by a 3rd party, this is not a PP issue, it's all suppliers.
Contact as answered, is by typing "message the team" in help in the app.
I have no doubt that PP have sent your readings, you should comminicate with the previous supplier and ask for the dd to be reduced/suspended (don't cancel or they won't be able to refund if you're due a refund)

I can't condone violence, they certainly shouldn't be hitting you...

Conalfz;29100:
How do I contact PP? There is no email or phone number?
Userlevel 7
Badge +10
hi Conalfz
... oops...a bit of dyslexia crept in there...soz
woz;29126:
hi confalz

how long have you been on supply?
​It can take up to 6 weeks for previous supplier to finalise, during which time your previous supplier will continue tio take dd's unless you're in good credit and ask them to reduce or stop taking it.
Readings have to be verified by a 3rd party, this is not a PP issue, it's all suppliers.
Contact as answered, is by typing "message the team" in help in the app.
I have no doubt that PP have sent your readings, you should comminicate with the previous supplier and ask for the dd to be reduced/suspended (don't cancel or they won't be able to refund if you're due a refund)

I can't condone violence, they certainly shouldn't be hitting you...

woz;29210:
hi Conalfz
... oops...a bit of dyslexia crept in there...soz
Userlevel 7
Badge +9
Hi Ka Suen bounce heung,

Welcome to the community.
This is an open forum and you should not post personal details and I have flagged this up.

You will still get a standing charge or as in the membership fee and this would apply to any energy company unless you have a tarrif with no standing charge. But these tarrifs charge more.
PP has only one tariff and maybe your DD does include usage projections.

You need to contact PP direct through the APP.
Open help and then open ask wattBot.
First type "Message the Team" and type your question.
Responce within 2 days back with the bot.

​All the best

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