Best answer by woz
how long have you been on supply?
It can take up to 6 weeks for previous supplier to finalise, during which time your previous supplier will continue tio take dd's unless you're in good credit and ask them to reduce or stop taking it.
Readings have to be verified by a 3rd party, this is not a PP issue, it's all suppliers.
Contact as answered, is by typing "message the team" in help in the app.
I have no doubt that PP have sent your readings, you should comminicate with the previous supplier and ask for the dd to be reduced/suspended (don't cancel or they won't be able to refund if you're due a refund)
I can't condone violence, they certainly shouldn't be hitting you...
How do I contact PP? There is no email or phone number?