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I cannot contact PP by any means, phone email or Wattbot

  • 29 June 2021
  • 1 reply
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I cannot contact PP by any means, phone, email or via Wattbot.  i need to get them to take away my gas meter because I have gone all electric

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Best answer by Angelabikerbabe 29 June 2021, 09:31

Hi.

The preferred way to contact PP is to send them a message directly via your app. 

If you log in, click 'help' at the bottom, then click 'Ask a question', Then you need to type in 'message the team' .


It will then offer you a few options of faq,  if none apply - then click on the box that says 'message the team',


You can then type in your message (and any photos), then send it 

please note it’s not a live-chat and it’ll be 2 or 3 working days before they’re able to reply.

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Hi.

The preferred way to contact PP is to send them a message directly via your app. 

If you log in, click 'help' at the bottom, then click 'Ask a question', Then you need to type in 'message the team' .


It will then offer you a few options of faq,  if none apply - then click on the box that says 'message the team',


You can then type in your message (and any photos), then send it 

please note it’s not a live-chat and it’ll be 2 or 3 working days before they’re able to reply.

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