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I can not download app

  • 19 July 2018
  • 9 replies
  • 1607 views

I can not download app so can not switch. can someone please contact me to sort this? Many thanks
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Best answer by Mavis1 24 July 2018, 11:28

Hi after reading your posts im guessing there is nothi g to cancel.
Without the app then you cant complete the switch.
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9 replies

Userlevel 7
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mutleydowg;8881:
I can not download app so can not switch. can someone please contact me to sort this? Many thanks

hi Mutley
A dastardly situation indeed, can you give us some clues?
What device and model are you using and what operating system does it have?
When you say you can't download can you give more details? Is the app available but failing to download? Is it downloading but won't run?
Userlevel 7
Badge +10
woz;8887:
hi Mutley
A dastardly situation indeed


;)🆙;)🆙;););)
Hi. i can get so far with the app but it reads this:

if you already have the app, tap the button below to open it now.

There's no button though!!!
What kind of phone have you got @mutleydowg ?
mutleydowg;9129:
Hi. i can get so far with the app but it reads this:

if you already have the app, tap the button below to open it now.

There's no button though!!!
iPhone 4
Thanks @mutleydowg
Ah, that's the issue. Our app runs on iOS9 and higher. I believe iPhone 4 goes up to iOS 8 only
:(


mutleydowg;9161:
iPhone 4
Hi. thought so. Can someone message me regards cancelling the switch then please as I do not have another device?
Userlevel 7
Badge +9
Hi after reading your posts im guessing there is nothi g to cancel.
Without the app then you cant complete the switch.
That's spot on @Jon1 🆙

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