I am trying to set up a new energy supplier the previous owners were with you and I need the 13 digit electricity meter number MPAN
Please can you contact me to provide this I can't set up electricity in my house until I have this and I obviously don't have a bill to refer to
Best answer by MrSmart
You cannot set up with another supplier until you have given Pure Planet your details.
The MPAN might be on the meter but isn't part of the meter details (it identifies the property, not the meter) so isn't guaranteed. You need to sign up with Pure via the app, give them your details and a meter reading for when you moved in because they are your supplier - you inherited them when you moved in.
Once signed up ans paying for the energy with PP you can opt to move to another supplier of you still wish to but it is not immediate when you move into a property, you have to use the supplier that is already there.