Best answer by Gray4276
You should be aware that PP are provided with your "opening" meter readings, by requesting that you "submit" your meter readings, during your switching request. PP then provide these readings to your "previous" supplier..........However, when your previous supplier disagrees with the PP submission.......a third party decides on an acceptable reading. This reading is then provided to PP and your previous supplier to ensure that the "same" figures are used by both suppliers when they "fix" your closing/opening readings. This ensures that you do not pay twice for any energy used.
The requirement for your readings to be "adjusted and agreed" may take a few weeks. So in reality you don't need to do anything at this moment.
It is possible that the readings are massively inaccurate.......however this will be blindingly obvious to the third party reviewer, and you may be requested to re-submit readings.
My previous supplier have confirmed that the readings given by Pure Planet are inaccurate. They cannot change it until Pure Planet amend the figures. How do I raise a dispute with PP to resolve this???? Thanks! I have had no reply from PP following the email I sent to them last week. The Wattbott answers are useless and only direct me to viewing my statement!