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How long does a reply take?

  • 1 March 2021
  • 7 replies
  • 40 views

Hi, I've been to read my electricity meter today and the display is blank, I've started a wattbot chat but just wondering how long the team take to reply as Im not allowed to answer calls at work and not sure how they respond? 

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Best answer by Angelabikerbabe 1 March 2021, 17:44

Hi.

it normally Takes 2-3 working days and they generally leave a message at wattbot, so head back there..

When you say your meter display  is blank....Is it a new smart meter? Have you tried to 'wake it up '? By pressing one of the buttons?

 

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Userlevel 7
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Hi.

it normally Takes 2-3 working days and they generally leave a message at wattbot, so head back there..

When you say your meter display  is blank....Is it a new smart meter? Have you tried to 'wake it up '? By pressing one of the buttons?

 

Userlevel 7
Badge +11

hi @Rachaelhc 

it’s probably blank because you need to wake it up by pressing a button, usually A or 9,  and human replies take 2-3 working days

sorry @Angelabikerbabe crossed with your reply

 

Hi thanks for your reply, unfortunately it's not a smart meter must be 8 years old if not more. Just panicking now as I've missed sending a few readings so don't know how long it's been out! 😢

Userlevel 7
Badge +8

@Rachaelhc 

If it's older type meter and the display is blank, have a look here 

 

 

By the way, don’t panic @Rachaelhc

Missed readings are fine for a few months — especially if you’re not newly on supply with PP or have suddenly installed a heated swimming pool with Sauna. 😉 

By the way, don’t panic @Rachaelhc

Missed readings are fine for a few months — especially if you’re not newly on supply with PP or have suddenly installed a heated swimming pool with Sauna. 😉 

Thank god its not the gas meter🥶😂. We joined maybe May but I'm terrible at remembering the readings no matter how many reminders I set 😱. What will be will be. Thanks all for your help

Haha. You’re welcome. You can send a reading whenever you remember — anytime of month. As long as you send a few a year, things won’t get that far out of kilter.

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