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How do I get someone for assistance?

  • 15 July 2019
  • 1 reply
  • 177 views

My mother went into hospital in December and is now living permanently in a care home. I’ve sold the house.

I’d like to know;
how do I tell someone this?
how do I close her account?
how do I get a refund as there has been nobody living in the house since December?

I have POA to act on her behalf.

All too stressful and would like support please.
thanks. Nicki
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Best answer by Jon1 15 July 2019, 12:43

Hi nicki.
First question is do you have the app to be able to use ? If you do then on homepage tap 3 bars top right then tap on account. This will show a box that says move out. Tap on that and fill in all the details. This will close the account and refund any money due.
If this cant be done then post back for further advice.
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Hi nicki.
First question is do you have the app to be able to use ? If you do then on homepage tap 3 bars top right then tap on account. This will show a box that says move out. Tap on that and fill in all the details. This will close the account and refund any money due.
If this cant be done then post back for further advice.

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