How do I change the name on the Account to my wife.?
Best answer by woz
If you’re on a variable tariff one way is to complete the move out section of the account and your wife to join with a different email address. There is no cost overhead as where you end your wife starts (meter readings)
I know that sounds odd and long winded but it’s easy and it works.
If you’re on a fixed tariff you’re best seeking advice through help&support>ask a q. (wattbot). Persist through bot replies until message sent to team. Replies in 2 working days.
This is why and where it gets a bit complicated, if you left on a fixed tariff you’d have to pay the penalty, but if you were to rejoin with the same email address at a different property the fees would be refunded, so you’d think that if your wife rejoined at the same property with the same email address it might work, but I don’t think their systems have common sense baked in so I don’t know if that would work, and it’s a fairly large penalty (£30 per fuel) so a bit of a risk) which is why I suggested sending a message to see what they suggest.
If you’re on a variable tariff you could also ask via wattbot. Comments about the penalty don’t apply to variable tariff.
If they can do it for bereavement I can’t see why it can’t be done for a simple name change, but life is never simple (credit checks assumed as OK by the way)
….so I’d be interested to know what their response is.
Will you post back and let us know how what happens?