I really need to talk to someone to find out whats going on with our usage.
For the period 18 Oct 2020 to 17 Dec 2020
Balance at your last statement £0.00
Payment received on 19 Oct 2020 CR £174.10
Payment received on 18 Nov 2020 CR £174.10
Payment received on 18 Dec 2020 CR £174.10
Balance before spend CR £522.30
Total new spend this period £785.97
Account Balance DR £263.67
For the period 18 Dec 2020 to 17 Jan 2021
Balance at your last statement £263.67
Payment received on 18 Jan 2021 CR £174.10
Balance before spend £89.57
Total new spend this period £475.84
Account Balance DR £565.41
For the period 18 Jan 2021 to 17 Feb 2021
Balance at your last statement £565.41
Payment received on 18 Feb 2021 CR £174.10
Balance before spend £391.31
Total new spend this period £440.58
Account Balance DR £831.89
I really need to understand what is going on because I don’t understand these bills at all, is it telling us that our usage has gone up? I don’t understand because before switching our usage was less and out DD a also a lot less.
Best answer by stephenrand
You'll obviously be happier when you've had contact with Pure Planet. You can do this by Wattbot, Twitter, Facebook and email, just not by phone.
If you were paying £106 a month previously, that's about £1300 a year. Your Pure Planet direct debit will give about £1750 a year. I don't think it's impossible that your readings are accurate, and they are not varying wildly, but Pure Planet may be able to confirm that from their perspective the meter appears to be functioning properly - or not.