I messaged to get answer to questions about meter - got through watt bot got reply from person but they hadn’t fully answered the question so have messaged on same thread multiple times over the last week but nobody replies - can’t wait to leave pure planet as this is so frustrating
I can’t seem to close the thread to start a new one
Can anyone help!
Best answer by 25 quid
If the wattbot hasn’t explicitly said it will forward the message to the team, try typing message the team. That will push your reply back to a human. They will reply within 3 days.
Stick with it.
Meanwhile — Can we help with a non-personal/non-account specific question?
By the way, if your on a non-fixed tariff you can leave at any time without penalty