Im switching to Pure Planet and needed to provide my smart meter readings
the website asks for gas reading in ft, but my meter will only give me a KWH reading, and I can’t switch setting to another unit. I’ve submitted this value, and supplied a picture. Will that still be ok ?
thanks
Best answer by Gwyndy
Welcome to the Pure Planet Community.
In addition to talldave's concerns regarding whether you got the readings from the In Home Display.
As you have just joined, and you have already submitted your readings, I suggest that you:
Open the App.
Open WattBot.
Type 'Message the Team'
And leave an explanation there as soon as possible.
The reason I suggest this is that readings have to go through a verification process when changing suppliers, and any confusion in the readings will delay your final bills.
Kindest Regards
Gwyndy
Hi
Im switching to Pure Planet and needed to provide my smart meter readings
the website asks for gas reading in ft, but my meter will only give me a KWH reading, and I can’t switch setting to another unit. I’ve submitted this value, and supplied a picture. Will that still be ok ?
thanks