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gas leak following smart

  • 12 January 2021
  • 3 replies
  • 48 views

I had smart meters fitted 1st December. Last Friday we had a gas leak, called emergency number. Leak was from meter installation. I cannot find a complaints number, any advise please?

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Best answer by 25 quid 12 January 2021, 19:37

See complaints link in the footer of this page. 

Better to contact the national emergency gas hotline Call 0800 111 999 perhaps...

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Userlevel 7
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Hi

You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

Did Magnum( who fit your meters) leave you with any paperwork ?

Should be a number on there, i would've thought. 

See complaints link in the footer of this page. 

Better to contact the national emergency gas hotline Call 0800 111 999 perhaps...

Thanks for helping out @Angelabikerbabe @25 quid 

This link has more useful guides too

https://community.purepla.net/emergencies-and-meter-issues-46

 

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