Best answer by woz
Despite supplying 3 meter readings for my electric with the same reading due to a faulty meter I have had no contact. Nor can u get hold of pure planet as they have no number or email address.
hi Alan Bevan
Oh dear, your first mistake was letting Basil anywhere near your meter...
I'm unclear, have you supplied 3 equal and therefore incorrect readings to PP because there is some fault with the meter and apparently it's stopped incrementing?
May I ask what kind of meter is it? Presumably you've read it some before by the same method and it's been working OK, but what appears to be the tot imp (total import) is now stuck?
If so easily resolved, as there is a means of communication.
Go to help in the app (it's in the main menu, click on the 3 white lines top right).
Click on ask wattbot, type "message the team" and leave a message saying why you've contacted them and mention that you've submitted several equal readings in the app. etc.You will get a reply, but not instantly (a day or so)
Or if it's difficulty reading the meter ask for advice on here. I'm not suggesting it is but if it's a smart meter and your first time it could be - and, some people think the in-home-display is the actual meter and read that but it has to be the actual meter you read.
If you're sure the meter is faulty use the method of communication above to start a dialogue with the team at PP.
PP don't have call centres.