I inherited Pure Planet when I bought my home in June and its all fine in most respects. I’ve been sending readings monthly (most of the time) but when i look at my tariff and usage tab it is all based on the estimates they are giving at a completely different time of the month to the ‘actual’s’ I’m sending. I.e I send my readings on 9th of the month and they add in estimates on 24th of the month and then base my usage on that??? so 24th Jul-23rd Aug? Any thoughts?
Best answer by woz
Welcome belatedly, (I came to this thread late)
This is interesting, I wonder if you’ve discovered a bug in PP’s systems that no one has spotted yet…
May I suggest if you can be bothered that you use help&support>ask a question (wattbot) to ask whether your reminders can be set to synchronise (at minus 3 days) with your statement date?
Persist through the instant bot replies until it says your message has been sent, it might be useful to copy the url of this thread and refer them to it.
Will you let us know what happens?