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Error downloading statements on Android app

  • 14 October 2021
  • 4 replies
  • 80 views

Hi,

I get the following error attempting to download statements. Any workarounds?

 

 

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Best answer by woz 14 October 2021, 23:44

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4 replies

Userlevel 7
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Hi

I managed to download all of mine OK. 

Have you checked your Internet connection is OK?

Have you tried on the app and the web page? https://purepla.net/

 

Userlevel 7
Badge +11

@adammarshall 

Suggestions:

Is your android up to date, there was an update to fix this issue?

If you’re downloading to an sd card change the destination to your phone?

Can you open the file in the pdf reader and save as?

Working for me @adammarshall 

Good suggestions from @Angelabikerbabe and @woz there :thumbsup:

Thanks for the replies

 

Managed to get this working. My default app was Adobe Acrobat. I went into the app settings and cleared it as the default PDF viewer. This is

Settings > Apps > Adobe Acrobat Reader > Set as default

On Samsung.

 

Then when you download the statement it asks what you want to use... it worked fine with Google Drive PDF Viewer.

Thanks again.

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