Best answer by Strutt G
Here it is again..
From the the APP
Tap on the three lines top right
Open Ask wattBot
First Type "Message the Team"
Then Type your question
A PP person will respond within 2 days or sooner and you will get a text prompt if you forget.
When you leave ANY energy supplier it takes up to six weeks for the final Bill to be produced.
So do not cancell your direct debit because will be required to close out the account balance.
Your emailed monthly statements advises projected annual Useage and projected annual costs, these figures are updated each period and is a good indicator IF you have been with PP for several months, allowing time for their system to average out your consumption.
I guess you are retaining meter reading records and images.
Plus you may know you can send meter reads within the APP allowing 24 hours between reads.
This link might assist at some point re one off payment / contact:
As a fellow customer...Good luck and sorry that you are leaving - head back for more feedback