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Disability concessions

  • 13 June 2019
  • 6 replies
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Hi, do you offer any concessions for family homes with a disabled child? We have a disabled son, who has cerebral palsy for which we need to provide quite a warm home to help with his muscle tone. He also needs alot of intimate care including regular showering, hoisting and using a powered wheelchair. All of these things need alot of electricity.

Regards,

Darren
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Best answer by Marc 14 June 2019, 11:35

darrenfox30;31243:
Hi, do you offer any concessions for family homes with a disabled child? We have a disabled son, who has cerebral palsy for which we need to provide quite a warm home to help with his muscle tone. He also needs alot of intimate care including regular showering, hoisting and using a powered wheelchair. All of these things need alot of electricity.

Regards,

Darren


Hi @darrenfox30
Welcome to the community!
Thanks for posting. 🆙
It's a great question. Right now we don't offer this kind of stuff. It's still quite early days for us.
Later this year we'll be offering the Warm Home Discount (I've posted a link but I'm sure you're aware of it already).
So that's a definite one for coming soon.
We'd also like to explore options for PP Members to support others by the way we run our awards. Currently we have Amazon voucher rewards for referring friends & family to PP, and we also have a points system for community contributions which are redeemed as Amazon vouchers too.
Members have already told us they'd like an option to be able to make donations - either to charities, or possibly to a 'pot' for PP members who need extra support, probably administered by a 3rd party on behalf of our members.
The latter is a bit vague, I realise!

​So, the short answer to your query then is no, not yet. But will soon.
I hope that helps, sort of!
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Userlevel 7
Badge +9
Hello Darren,

This is a forum set up by PP, monitored by PP, managed by PP for their customers members like ourselves to provide advice, offer support and feed back.

As a customer of PP I do not think that PP offers concessions because the clean energy they provide is supplied at cost with no mark up. PP is reliant on its members fee (membership/standing charge) to generate income and run their business.
I know they do not offer the Governments winter fuel allowance, and this may change in the future.

Have you downloaded the APP so that you can contact PP directly?

Sorry....and listen out for more feedback because other members may offer better advice
darrenfox30;31243:
Hi, do you offer any concessions for family homes with a disabled child? We have a disabled son, who has cerebral palsy for which we need to provide quite a warm home to help with his muscle tone. He also needs alot of intimate care including regular showering, hoisting and using a powered wheelchair. All of these things need alot of electricity.

Regards,

Darren


Hi @darrenfox30
Welcome to the community!
Thanks for posting. 🆙
It's a great question. Right now we don't offer this kind of stuff. It's still quite early days for us.
Later this year we'll be offering the Warm Home Discount (I've posted a link but I'm sure you're aware of it already).
So that's a definite one for coming soon.
We'd also like to explore options for PP Members to support others by the way we run our awards. Currently we have Amazon voucher rewards for referring friends & family to PP, and we also have a points system for community contributions which are redeemed as Amazon vouchers too.
Members have already told us they'd like an option to be able to make donations - either to charities, or possibly to a 'pot' for PP members who need extra support, probably administered by a 3rd party on behalf of our members.
The latter is a bit vague, I realise!

​So, the short answer to your query then is no, not yet. But will soon.
I hope that helps, sort of!
Hi Darren

Pardon me for jumping in and going slightly off-topic here.
darrenfox30;31243:
He also needs alot of intimate care including regular showering.


Can I just check, have you applied to your water provider for a capped water bill? We get one because my wife has RSDS/CRPS and has to have long, hot, showers.
We've never managed to qualify for a 'Warm Home Discount' or similar scheme because our electricity usage has never managed to reach the required proportion of our income, I hope you have more success when it becomes available.

Regards
Mark
Userlevel 7
Badge +10
good call Mark, I have to say I'm a bit miffed about the criteria it's the "and" that's the problem, but that's another story..
Here are United Utilities criteria, they may vary according to provider, I don't know.

​WaterSure
provides financial assistance to household customers with a water meter who use large amounts of water for essential purposes. This section explains the WaterSure scheme in a bit more detail and tells you how to apply.


Am I eligible for the scheme?

You may be eligible if you, or any member of your household, receives any of the following benefits/tax credits:

Income Support
Income-based Jobseeker's Allowance
Housing Benefit
Working Tax Credit
Child Tax Credit (except families in receipt of the family element only)
Pension Credit
Income-related Employment and Support Allowance
Universal Credit
And in addition, either:

receive Child Benefit for three or more children under 19 living at the same address and still in full-time education; or
you, or any member of your household, have one of the following medical conditions, which causes significant extra water use:
Desquamation (flaky skin disease)
weeping skin disease (eczema, psoriasis, varicose ulceration)
incontinence
abdominal stoma
Crohn's disease
ulcerative colitis
renal failure requiring home dialysis (except where the health authority contributes to the cost of the water used in dialysis)
other medical conditions can be accepted if the condition uses significant amounts of water and is supported by a signed certificate issued by a Doctor or registered practitioner
Gwyndy;31375:
Hi Darren

Pardon me for jumping in and going slightly off-topic here.


Can I just check, have you applied to your water provider for a capped water bill? We get one because my wife has RSDS/CRPS and has to have long, hot, showers.
We've never managed to qualify for a 'Warm Home Discount' or similar scheme because our electricity usage has never managed to reach the required proportion of our income, I hope you have more success when it becomes available.

Regards
Mark
Hi Woz

The criteria is set nationally, and is detailed here: https://www.ofwat.gov.uk/households/customer-assistance/watersure/

For years, Kate and I did not apply, because in Wales, our Water Rates were included in the rent we paid to Carmarthenshire County Council at £10.45 a week, so I thought we did not qualify.

Then I had a phonecall from the Welsh Energy Saving Trust of all people, who told me how to get it.
We applied for a meter to be installed, this took about 3 months to sort, when the meter was installed, we sent off the form to apply for WaterSure Wales - we'd already got Kate's specialist to fill in the section of the form regarding medical need for extra water, which qualified us under the:

other medical conditions can be accepted if the condition uses significant amounts of water and is supported by a signed certificate issued by a Doctor or registered practitioner.


Criteria

The really, really, daft thing?
Even though we use a lot for Kate, we use less water than the 'average bill' used to define the cap for WaterSure Wales, so even though we have the cap, we spend less than it.

I think we're now paying between £276 and £324 a year, instead of £543 (the cap is currently £327.40) - if memory serves, they charge the capped rate until they take the December meter reading, then they adjust the bill from January to April if you've used less. I used to send readings once a month, but unlike Pure Planet, the result was an email saying - 'why are you sending us readings, we read the meter twice a year?'

woz;31380:
good call Mark, I have to say I'm a bit miffed about the criteria it's the "and" that's the problem, but that's another story..
Here are United Utilities criteria, they may vary according to provider, I don't know.
Userlevel 7
Badge +10
Thanks, thought it was national but cba to check last night.
My gripe is that it shouldn't be means tested, but no doubt others will have different opinions.
If you're ill and you need more water because of your illness you should be able to get the cap.
(c.f Prescription prepay for those who need a lot of medication - not means tested)

Gwyndy;31389:
Hi Woz

The criteria is set nationally, and is detailed here: https://www.ofwat.gov.uk/households/customer-assistance/watersure/

For years, Kate and I did not apply, because in Wales, our Water Rates were included in the rent we paid to Carmarthenshire County Council at £10.45 a week, so I thought we did not qualify.

Then I had a phonecall from the Welsh Energy Saving Trust of all people, who told me how to get it.
We applied for a meter to be installed, this took about 3 months to sort, when the meter was installed, we sent off the form to apply for WaterSure Wales - we'd already got Kate's specialist to fill in the section of the form regarding medical need for extra water, which qualified us under the:

Criteria

The really, really, daft thing?
Even though we use a lot for Kate, we use less water than the 'average bill' used to define the cap for WaterSure Wales, so even though we have the cap, we spend less than it.

I think we're now paying between £276 and £324 a year, instead of £543 (the cap is currently £327.40) - if memory serves, they charge the capped rate until they take the December meter reading, then they adjust the bill from January to April if you've used less. I used to send readings once a month, but unlike Pure Planet, the result was an email saying - 'why are you sending us readings, we read the meter twice a year?'

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