I'm thinking of switching to pure planet but I noticed that DD payments fluctuate seasonally. Is there a way to pay one amount all year? I don't want my DD to change unless my usage increases.
Best answer by woz
before you change the amount, just reminding you that your payments have been set to a lower amount in the summer months. It's split 60/40, you pay 60% of your annual estimated charge in the winter months and 40% in the summer months, so if your annual payment amount was for example, £1200 a year or £100 a month,
from March to September you would pay £80 a month,
and October to February it would go £120 a month.
You can check this in the app if you click on My Account then scroll down to Your Payment Plan.
If you need to still need change the DD, click on help in the app, then ask wattbot, then message the team, asking for your DD to be increased. Someone should then get back yo you.