hi, is there any customer service number I can call? the Pure Planet App does not work and I cannot access my usage on the website page either. They keep on sending invoice to the former tenants with random amounts that seem to increase at each new mail received.. I just joined but I am already keen on going back to my previous provider.
Best answer by Angelabikerbabe
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.
There are no call centres with PP, it is an app-based company.
You need to send your message to the team directly via Wattbot.
if you go to the app and click on the
☰ menu at the top, then click on help, then ask Wattbot,
Then you need to type in 'message the team' .
It will then offer you a few options of faq, if none apply - then click on the box that says 'message the team',
Then wait until you see the reply from Wattbot saying 'OK, I've passed our conversation to the team. Anything to add? Send it below and the team will see it.'
You can then type in your message (and any photos), then send it
please note it’s not a live-chat and it’ll be 2 or 3 working days before they’re able to reply.