As a new customer I am seriously unimpressed so far. Does it get better or should I cancel now? Irritations so far include: website and app are not intuitive and poorly designed, eg tick boxes virtually invisible, and eg I am lured to type in the wrong place so nothing happens (eg trying to work out how to post here); chat facility not telling me how long a reply will take and not reassuring me that I'll get a reply even if I log off; this text box typing extra words all over the place - some sort of mad predictive text? I'm hoping for a flood of replies telling me Pure Planet are a lot better than they seem to be so far and that I am not looking at a year of continual frustration every time I need to communicate with them or engage with the website/app egfeg for meter readings. Thank you for your replies.
Best answer by NotVeryImpressed
Thank you all for your comments. Do carry on adding anything that might be useful to other new customers similarly at sea, but I won't be following this thread any further myself. I made a couple of suggestions direct to the team and they were very receptive, which is refreshing from any organisation these days, so I will be sticking with PP.