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Contact Pure Planet

  • 19 August 2019
  • 4 replies
  • 315 views

Hi there,
What are the contact details, i.e. email/ telephone for Pure Planet?
Thanks,
​MC
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Best answer by Duppy 19 August 2019, 11:22

MC2019;35751:
Thanks for the info! That is a bit concerning. How have you found it?


Hi MC2019,
If by, how have you found it,you mean PP not having a call centre, I actually prefer it as I hate call centres with long wait time awful " music " and unintelligible accents.
Contacting PP via the app is easy, although not instant, usually within 24 hours if not quicker and all previous questions and answers are kept in Wattbot although sadly not time stamped ( yet ).
Also bear in mind this community, fellow customers willing to help.
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4 replies

Userlevel 7
Badge +8
There are no call centres with PP, it is an app-based company.
You need to send your message to the team directly via Wattbot.
if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
Then you need to type in 'message the team'
then you can send them your message. Might take a couple of days to get back to you, but they will
Good mornng @MC2019
Welcome to the community!
Thanks for posting. 🆙
Is there anything that we can help with here in the community?
Thanks for the info! That is a bit concerning. How have you found it?
Userlevel 7
Badge +8
MC2019;35751:
Thanks for the info! That is a bit concerning. How have you found it?


Hi MC2019,
If by, how have you found it,you mean PP not having a call centre, I actually prefer it as I hate call centres with long wait time awful " music " and unintelligible accents.
Contacting PP via the app is easy, although not instant, usually within 24 hours if not quicker and all previous questions and answers are kept in Wattbot although sadly not time stamped ( yet ).
Also bear in mind this community, fellow customers willing to help.

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