The community has loads of useful information - use our search bar at the top of the every page to start off.
If you can’t find what you need - Ask the Community. Don’t be shy!
Our most popular threads include:
We don’t have an in-bound call centre. Because we know that nobody likes spending ages on hold.
If you need to ask a question that is specific to your account, you can get in touch through WattBot, our digital assistant. Head to ‘help’ in your account menu and ask it a question.
And you need to message the team, type ‘message the team’ into WattBot and they will respond. It’s not a live-chat service but someone will always get back to you - they work office hours Monday to Friday.