Complaint

  • 6 March 2018
  • 5 replies
  • 40 views

How do you make a complaint. When the app form for complaints won't connect to the servers.

Not impressed when they ignore emails as well.

5 replies

Join the club I have tried four times to make contact it’s hopeless
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Chrisb2456;4485:
How do you make a complaint. When the app form for complaints won't connect to the servers.

Not impressed when they ignore emails as well.


When did you get in touch? And how? Via Wattbot?
Hi @Chrisb2456 sorry to hear about this. Here's a link to the complaint form on our website https://purepla.net/complaints
Happy to chat here too - or send me a DM if you want
Excalibur;4497:
Join the club I have tried four times to make contact it’s hopeless


Hi @Excalibur
Have you contacted us via the app? You can send the team a message using WattBot.
Thanks for answering my question. Lets hope we can resolve the problem now

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