You have to provide an email address or phone number for when the app falls over, which is often.
Sort it or I switch again.
You need to educate Watt Bott too. It’s useless and a complete time waster especially when no one responds for days.
Best answer by MrSmart
That increases costs and the majority of energy consumers will only look at cost when choosing a supplier. If the price shoots up because Pure implemented a call centre (at a huge cost for building rental, infrastructure and wages) then no one would go with them.
What is the issue you're experiencing where you need to speak to a person in realtime? Issues with billing normally only need to be resolved in a matter of days, not hours, and anything more serious than that (smell of gas, sparking meter etc.) you would contact the emergency numbers.
Agreed, there needs to be a number to call