I’ve just switched away from Pure Planet and I am wondering how/when I will receive confirmation of how much my account is in credit or debit
Best answer by Angelabikerbabe
A swich normally takes up to 6 weeks to complete.
Once the switch has completed, PP will issue your final bill and if you're in credit, they will refund you.
Don't cancel your DD, because they won't be able to refund you then.