For a couple of days now I have waited and absolutely no response from watt bot. No repose from team member completely not working. I have deleted and redownloaded the app that didn’t work. I am on the wrong tariff and therefor my meter readings are wrong I really need someone to reply soon thanks.
Best answer by woz
Firstly forget the ihd, it will mislead you, when the word meter is used it will refer to the meter that’s on the wall, not the in home display. (I or someone else will likely come back to that if we post later on)
Please can you do something for me so we can help resolve this for you (I don’t work for PP by the way)
It may well be that you have a 2 rate supply but were/are unaware of that (quite likely)
I need you to find a statement which shows your mpan (meter registration number), look at the numbers, what does it start with? A 1 or a 2?