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Change name, email and billing details

  • 27 November 2018
  • 2 replies
  • 567 views

I've split with my partner and she's staying in the house. How do I change the account to her name and details.
The online wattbot is ignoring me and can't find anyway to do this.
Thanks
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Best answer by woz 27 November 2018, 14:39

Hi teamdave
ouch
I'm not sure if you will be able to do that, you can but ask, but I fear you may have to close the account and your partner switch in in her name.
Go to help in the app, Type "message the team" and ask there, someone will get back to you. It takes a couple of days.
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Userlevel 7
Badge +10
Hi teamdave
ouch
I'm not sure if you will be able to do that, you can but ask, but I fear you may have to close the account and your partner switch in in her name.
Go to help in the app, Type "message the team" and ask there, someone will get back to you. It takes a couple of days.
Userlevel 6
@teamdave sorry to hear that. It must be the time of year, there is a very similar thread below as well;

https://community.purepla.net/threads/3690-Switch-bank-account-with-partner?p=18127#post18127

I'm with @woz though.

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