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can't submit gas reading but able to submit electricity one

  • 23 February 2021
  • 2 replies
  • 29 views

Hi, I am not able to submit gas readings for some reason, it doesn't give me an option for this. I can submit electricity readings no problem but there is nowhere for me to submit gas ones. 

I'd appreciate some answers on how to go about this please

Thanks 

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Best answer by Marc 23 February 2021, 10:57

Hi there @Andreagarcia11 and welcome to the community!

I’ve flagged this with our Member services team. They’ve got your WattBot message, and they’ll check this out and get back to you.

Looks like some kind of technical glitch means gas isn’t showing. Don’t worry, they’ll sort this out for you.

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Userlevel 7
Badge +8

Hi

Has this just started happening? Have you been able to submit gas readings before?

Or are you a new customer? 

Hi there @Andreagarcia11 and welcome to the community!

I’ve flagged this with our Member services team. They’ve got your WattBot message, and they’ll check this out and get back to you.

Looks like some kind of technical glitch means gas isn’t showing. Don’t worry, they’ll sort this out for you.

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