Best answer by woz
Your smart meter does work (or it should) you just need to press a button to wake up the screen. You can't do any harm by pressing the wrong button so don't worry about that. If it's covered (not sure what you mean?) uncover it, because you should have access to the meter. If you need help reading it post back, (although the faq's might help it's easier if we know who the installer was as the button can vary but mostly it's woken by pressing 9 or A and look at the screen. If It does not spring to life you'll need a visit, my guess is it will.
(Are you on economy 7, that will make a difference to the way it's read)?
Also, there is no point on PP sending someone to read it if they don't have access.
Your payment schedule can be sorted once PP know how much energy you've used, at the moment it sounds like they have no idea.
How you've slipped under the radar without getting any communication for 6 months is a mystery, but it will be sorted, you just need to bepatient.
Have you checked wattbot and your emails?
You should not cancel the DD, it won't help and you'll cause yourself no end of problems, but that's entirely up to you.
Have you only had auto responses from wattbot, the team will reply if you type message the team and your query, as explained
(If it's in a locked meter enclosure the keys are available almost anywhere)
Thanks but as I've said wattbott hasn't been any help so far! I'll give it another go with the message kind you suggest, fingers crossed!