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Broken meter / battery issue


My meter has been not working for 3-4 months now

it was installed by previous supplier about a year ago

but the battery may have gone

ive had a couple of messages but nothing close to a resolution
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Best answer by woz 19 June 2019, 23:34

hi asp75
if it's obviously not going to wake up you'll need a visit from a man in a van...
Go to help in the app, ask wattbot, type "message the team" explain that it won't wake up and PP will get someone out to fix or replace as appropriate. Replies not instant, a day or 2.
Post back if you don't get a resolution, and have you checked wattbot/email for messages, PP may have already contacted you.
asp75;31644:
See as soon as I post pic all goes quiet
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13 replies

Userlevel 7
Badge +10
hi asp75
I'm not sure what's going on here, can you confirm that you can't read your meter because the screen is blank and you can't wake up the display? And..presumably it's been like that since your original post some time ago? And...you've reported it via help wattbot, type message the team and had some correspondence from someone at PP but no one has been to repair your meter?
If that is the case I'm sure PP will contact you to arrange a visit.
Can you reply here?
asp75;35469:
not really i have done this 3 times and basically go round and round in circles

i have sent pics and not got to a resolution

on the ball? it takes days for them to ask the same questions over & over again

- - - Updated - - -

not really i have done this 3 times and basically go round and round in circles

i have sent pics and not got to a resolution

on the ball? it takes days for them to ask the same questions over & over again
not really i have done this 3 times and basically go round and round in circles

i have sent pics and not got to a resolution

on the ball? it takes days for them to ask the same questions over & over again

- - - Updated - - -

not really i have done this 3 times and basically go round and round in circles

i have sent pics and not got to a resolution

on the ball? it takes days for them to ask the same questions over & over again
Userlevel 7
Badge +9
That'll work, just need an off shaw thing-a-me-jig.

Good night from him
Userlevel 7
Badge +10
Look into my eyes...my eyes...my eyes...
https://www.youtube.com/watch?v=_aZ2bdnG97A
Strutt G;31879:
Ah ha sorry Woz.. yes you did advise... guess a bit of unplanned cognitive hypnosis might assist
Userlevel 7
Badge +9
Ah ha sorry Woz.. yes you did advise... guess a bit of unplanned cognitive hypnosis might assist
Userlevel 7
Badge +10
hi asp75
you were previously advised on how to contact PP, go to help in the app, or online now, ask wattbot, type message the team" and ask for someone to come out to fix your meter. Have you done that? Have you checked wattbot to see if you've had a reply? PP are usually on the ball.

You still have energy supplied by PP and you're still using it, so unless you've cut off your own gas supply (and turned off the main switch for the electricity) because you can't read the gas meter? It doesn't seem unreasonable that you should continue to pay them but everyone to their own I suppose.
Someone will get back to you.

asp75;31871:
Bump

can someone at pure planet contact me

i have no way on contacting you

​i will cancel direct debit until I hear from someone
Userlevel 7
Badge +9
Hi asp.
Have you tried to contact the team again?
Userlevel 7
Badge +9
Good evening asp75,

Communication is a key point, thats why you should proceed to contact PP directly, this is the method we all use to service our accounts when the community is unable to provide the solution.
1) From inside the APP - Open Help
2) Open wattBot
3) First type "Message the Team" and post your concerns
4) Somebody from the team members service department will respond back with the bot within 2 days or sooner
5) Don't worry if you forget because PP will send you a text as a reminder

It's a shame you did not know this when you joined up, as it was clear and work really well and can see now why you are getting frustrated.

Good luck, head back if you need more advice and feedback because the community is listening
asp75;31644:
See as soon as I post pic all goes quiet


Bump

can someone at pure planet contact me

i have no way on contacting you

​i will cancel direct debit until I hear from someone
Userlevel 7
Badge +10
hi asp75
if it's obviously not going to wake up you'll need a visit from a man in a van...
Go to help in the app, ask wattbot, type "message the team" explain that it won't wake up and PP will get someone out to fix or replace as appropriate. Replies not instant, a day or 2.
Post back if you don't get a resolution, and have you checked wattbot/email for messages, PP may have already contacted you.
asp75;31644:
See as soon as I post pic all goes quiet
asp75;31564:
I have sent pics Nat and TomW replied

but nothing since pic



See as soon as I post pic all goes quiet
Jon1;31556:
Hello asp75.
How long ago did you switch? Are we talking gas pr electric meter, a photo of said meter would help and get a more accurate suggestion of what to try. Is that possible?


I have sent pics Nat and TomW replied

but nothing since pic

Userlevel 7
Badge +9
Hello asp75.
How long ago did you switch? Are we talking gas pr electric meter, a photo of said meter would help and get a more accurate suggestion of what to try. Is that possible?

Reply