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add gas to Account

  • 11 June 2019
  • 7 replies
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How do I add gas supply to my account
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Best answer by Angelabikerbabe 11 June 2019, 09:17

Hi Lindaoak
no problem just go to help in the app, ask wattbot,
type 'message the team' and ask them to add your gas. .
They will prob ask for a photo of your gas meter so send one anyway,
Should get back to you in a day or 2
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7 replies

Userlevel 7
Badge +7
Hi Lindaoak
no problem just go to help in the app, ask wattbot,
type 'message the team' and ask them to add your gas. .
They will prob ask for a photo of your gas meter so send one anyway,
Should get back to you in a day or 2
Hello
How do I add gas supply to my account
Have el3ctric from Pure already
Userlevel 7
Badge +9
Hi Lindoak,

Another customer has advised you that you need to contact PP direct as noted in this thread a couple of days ago?
https://community.purepla.net/threads/5852-add-gas-to-Account?highlight=add+gas+account

So I'm just repeating what has been said already, so proceed as follows.....
Go to the APP - Open Help - Open wattBot - you must first type "Message the Team" and post your question.
A PP team member will respond within 2 working days advising gas switch method.
Look back in the APP for the response....

Good luck, look forward to your future posts
Hey @Lindoak

Just FYI I've moved your posts into one place, to avoid any duplicate responses (this can get confusing) and make it easier to see all the replies 🆙 @Angelabikerbabe and @Strutt G are spot on - and sending a pic of your gas meter would absolutely be helpful for the team, to help identify your supply 🙂
OK thanks - haven't had a reply so far from PP on the original suggested method?!

​How do I contact PP direct?
Userlevel 7
Badge +8
Adding gas to your account is basically the same as switching, the meter and the readings must be validated by a third party.
It can't do any harm to contact the team again using the previously described method ( ie Wattbot ) and ask
Lindoak;32526:
OK thanks - haven't had a reply so far from PP on the original suggested method?! ​How do I contact PP direct?


Hey Lindoak

Have you gone back into WattBot?

Looks like the team replied to you on there on 15 June 🆙

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